12-29-2019 07:10 PM
I would like to assist you today. If I understand your inquiry it appears that you have issues with logging into Windows. There are a few things you can do. Here they are:
1.) Ask the person that was able to login successfully for the password.
2.) Perform a HP Windows recovery and keep your data, which will assist with setting up a new account than you can access your old data.
3.) Answer the hint you have set when you first setup the Computer.
Please review my answers and provide feedback.
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