12-06-2018 03:52 AM
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries.
Are you experiencing any technical issue with your HP product? If so, could you please elaborate more? To better assist you -
1) What's the model name of the product? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.).
2) Are you getting any error?
Please reply with the details for further assistance.
Eager to help!
Have a great day.
I am an HP Employee