10-15-2019 12:01 PM
@Chet199, Welcome to the HP Support Community!
What model HP PC are you using?
Refer to this document to know how to find the Product Name or Product Number.
Which version of windows OS are you using?
For now, let us try these steps to resolve this issue:
Install updates using HP Support Assistant
- In the search box, type and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Also, check for any pending windows update. Reboot the PC once done.
Run 'Performance tune-up check' from this link.
Let me know how this goes.
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