Connect admin portal says "No valid license found"

[MikeReigle]

We just purchased a license for Connect, but the admin portal on our server only says "No valid license found" -- here's an excerpt from the log file (I replaced some potentially identifying information with XXX):

.Common.Logger - License Checkout warning for feature: HPZCentralConnect_LTU, Return failed, Flex Warning: Invalid host.

The hostid of this system does not match the hostid

specified in the license file.

Feature:       HPZCentralConnect_LTU

Hostid:        HOSTNAME=XXX

License path:  C:\ProgramData\HP\ZCentralConnectManager\HP ZCentral Con_XXX.lic;

FlexNet Licensing error:-9,57

2020-12-28 14:39:44,054 [4] WARN broker.Common.Logger - License Checkout warning for feature: HPZCentralConnect_Trial, Return failed, Flex Warning: No such feature exists.

Feature:       HPZCentralConnect_Trial

License path:  C:\ProgramData\HP\ZCentralConnectManager\HP ZCentral Con_XXX.lic;

FlexNet Licensing error:-5,357

Thanks for your attention, let me know what else we can do!

[MikeReigle]

We resolved this with support.