• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎09-02-2026 08:38 PM

HP Recommended

I am a potential user of HP mobile workstations and RGS software. I need to get answers to some questions before making the purchase. Looking forward to your reply. Thank you!

  1. I am located in Chinese Mainland, and the mobile workstations sold in your official online store are the ZHAN 99 series. Could you please confirm if the RGS Sender can run effectively on the ZHAN 99 series models?
  2. For this specific mobile workstation model I plan to purchase (https://www.hpstore.cn/hp-zbook-x-g2i-16-inch-mobile-workstation-pc-dg5p3pc.html?facetref=e8df496690...), does it qualify for the promotional offer that includes a complimentary 1-year RGS license?
  3. If the Sender and Receiver are not on the same local area network (LAN), can they still connect and use the RGS functions normally?
  4. Can a MacBook run the RGS Receiver effectively, and establish a normal connection with the HP workstation installed with the RGS Sender?
  5. Does RGS support the functions of remote power-on and remote shutdown?
  6. If I only have one RGS Sender license, can I install it on two different machines (as long as they are not used for connection at the same time)?
  7. Can the RGS Sender run effectively on workstations of brands other than HP? Will RGS carry out dedicated optimizations for HP models to create functional differences?
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->