• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎10-21-2021 04:07 AM - edited ‎10-21-2021 04:08 AM

HP Recommended
Product: RGS ver 20.3.0
Operating System: Microsoft Windows 10 (64-bit)

We're using HP Z in an Edit environment with Avid Media Composer.  The Host is Windows 10 64 bit running Sender 20.3.0 released in Sept.

The primary user is on a Mac with dual screens running Receiver 20.3.0.  While in use he has no issues at all.

A secondary user on a Mac with Receiver 20.3.0 and dual screen connects and 90% of the time the session runs okay.  The 10% of the time the second user connects both people get instant lag, choppy playback and the session becomes unusable.  As soon as the second person drops off the primary user gets a good session again.

 

Is anyone else seeing this behaviour?

1 REPLY 1

‎10-27-2021 08:04 PM

HP Recommended

Have you tried using AVC during the collaboration session?  Both users would need to have it enabled for collaboration to work.

 

Kelly

I am an HP employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->