Need help with purchase.

[Eerobison]

I need help with a recent purchase.  I purchased a PC direct from the website and never received an email confirmation.  The money was deducted from my account, but I’ve received no confirmations and no PC.  I’ve tried to call customer support 4 times with no answer.  I just need someone to help me find the purchase.  It was nearly 3 weeks ago. 

[Dragon-Fur]

@Eerobison 

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@Eerobison wrote:

I need help with a recent purchase.  I purchased a PC direct from the website and never received an email confirmation.  The money was deducted from my account, but I’ve received no confirmations and no PC.  I’ve tried to call customer support 4 times with no answer.  I just need someone to help me find the purchase.  It was nearly 3 weeks ago. 

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Are you referring to the HP Store?

HP Store Customer Service

In the USA, at least, there are Chat options in addition to the listed phone contacts.

See the link later in this message for details.

Personal opinion:

Regardless of all else, you should have received some kind of notice.

Check your spam folder - if the email was not recognized, your email service might have thought the notice was spam.

Perhaps the order, though accepted, was cancelled - likely due to the sudden lack of inventory.

IF that is the case, the money should be refunded.

Unfortunately,

Regardless, "we" do not have any way to intervene - we are a community forum of volunteers and we are not associated with the HP Store or any HP service / department.

HP Online Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"