Remote Computer or its Software Needs Attention

[jeffbriggs1]

You have specified a remote computer correctly, but one of the following issues exists:

sender app is not responding

remote computer is off or in sleep mode

remote computer network may be blocking access

How do I go about troubleshooting this? I've installed the sender on rhel 9 virtual environment -

[root@vl015 sender]# service rgsender status
Redirecting to /bin/systemctl status rgsender.service
● rgsender.service - HP Remote Graphics Software Sender Service
Loaded: loaded (/usr/lib/systemd/system/rgsender.service; enabled; preset: disabled)
Active: active (running) since Tue 2026-08-04 20:07:37 UTC; 2ms ago
Main PID: 1368124 (rgsender-servic)
Tasks: 1 (limit: 48728)
Memory: 560.0K (peak: 560.0K)
CPU: 2ms
CGroup: /system.slice/rgsender.service
├─1368124 /bin/bash /opt/hpremote/rgsender/rgsender-service.sh
└─1368126 /bin/bash /opt/hpremote/rgsender/rgsender-service.sh

Aug 04 20:07:37 vl015.plano.hpicorp.net systemd[1]: Started HP Remote Graphics Software Sender Service.
[root@vl015 sender]#

I attempt to connect to the host through a windows box that can remote desktop to it normally, so networking shouldn't be an issue. 

[KellyRGS]

Hello

I believe you sent an email in and I am reviewing it.  Generally I am out on the forum daily, so my apologies for not being out here for the last couple of days. I am in the process of responding to your email.  Need some more details.

Support cases can be submitted online via the HP Support website, https://support.hp.com/us-en

need to sign in, and then under Business Support, create a case. 

Kelly

[KellyRGS]

Hello

HP RGS developers are already working on this issue with the customer.  Just wanted to update this post as R&D is already engaged.

Kelly