• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
HP Recommended
Microsoft Windows 10 (64-bit)

Some of our user computers have no issues setting sender resolution to match the receivers resolution, some don't work no matter how many settings we try. Even setting both remote and local computers to the same resolution do scale correctly.

kevinkeables_0-1590593996761.png

I have spent countless hours scouring the web and reading the user manual and cannot find any solutions to this, much less a mention in regard to the ZCentral Remote Boost. Never had the problem with Remote Graphics Software, only this new update seems to cause the issues with some computers.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.