3D Spacemouse no longer works after Win 11 update 22h2

[MHeitzmann]

We have updated our system to Win 11 22h2, now our spacemouse is not working.
The system does not recognize any application.
Rotating the parts in CAD (Solid Edge) is not possible.
The driver for the spacemouse is the latest.

[MHeitzmann]

We work remotely with HP z Workstation and use HP zCentral Remote Boost.

The Spacemouse with the current drivers works with the zCentral Remote Boost with the version Windows 11 21H2 on both devices, receiver and transmitter.

We now have Win 11 21H2 installed on the HP zCentral receiver and Win 11 22H2 on the transmitter.
With the function "Enable USB Remote" the Spacemouse is passed through and works.

When Win11 22H2 is installed on the receiver and the "Enable USB Remote" function is enabled, the Spacemouse no longer works.

[KellyRGS]

Can you tell me what version of ZCentral Remote Boost you are using on your sender and receiver?

What operating system is on your sender and receiver.  

What 3DConnexion Spacemouse are you using?

I should be able to easily get this working for you after getting this information.

Kelly

[MHeitzmann]

Hello Kelly

 

also the same Version on the sender (current version)

OS Windows 11 22H2 on both PC

We use SpaceMouse Pro, Space Pilot, SpaceMouse Pro Wireless

The following configuration works:
OS on the receiver is Windows 11 Pro 21H2
and HP zCentral Remote Booster Receiver 22.1.0.8945

OS on the transmitter is Windows 11 Pro 22H2
HP zCentral Remote Booster Transmitter 22.1 (current version)

with this configuration the driver of the Spacemouse is passed through to the transmitter.

Thank you for the Support

[KellyRGS]

Thank you.  This is helpful.  Remote Boost will not automatically remote these devices, you have to do a few changes to have these devices automatically remote to the sender.  If you make a connection to a sender with this device already plugged in, the user would need to unplug it and plug it back in for it to be remoted to the sender.  They would need to do the same thing when disconnected to bring it back to the local system.

To change the remoting behavior, please review to the attached User Guide.  See page 69.  The changes involves finding your PID and VID for each device that you want to remote.  Then creating a registry key and setting it to auto.  This will allow the device to get automatically remoted and then automatically return back to the local system when disconnected.

We had two 3DConnexion SpaceMouse models that we were blocking.  The SpaceMouse Enterprise and Wireless CAD Mouse.  We added a new property in the rgsenderconfig file that you can turn on, and allow these two devices to be remoted, see screenshot of rgsenderconfig file.  This is off by default, so you would need to remove the # and change from zero to one.  You will still have screen blanking enabled on the sender, we are just allowing the input devices to work.  Again, you would need to do the registry change if you wanted these two devices to be remoted automatically, and return to the local system when disconnected.

This file is located at Program Files/HP/Remote Graphic Sender.

Let me know if you still have issues after making these changes.  I can

all of these 3DConnexion devices.

Kelly

[MHeitzmann]

Hi Kelly

Thanks for the information.

It works when we unplug the device and plug it back in.
I have not yet been able to find the correct VID & PID from my SpaceMouse, but am continuing to test.
Do I have to restart the PC every time I adjust the registry?

I have made the changes in the resendercofig file.
Seems to work.

We have another phenomenon.
Receiver is a HP Z-Book and the transmitter is a HP ZCentral 4R
When the mouse pointer is placed on an input field, it disappears completely.
Even in a Word document, the mouse pointer is no longer visible.
Are you aware of this?

Best regards Markus

[KellyRGS]

Apology for delay in response.  HP had a winter break.  You can find your PID and VID by using Device Mgr and right clicking on the device, choose Properties.  Go to the details tab, and change the Property to Hardware IDs.  You will see something like this.  This is for my standard mouse.  HID\VID_045E&PID_0745&REV_0663&MI_01&Col01

When you say you have no mouse cursor, are you referencing the 3DConnexion Mouse or a standard mouse?  If it is a standard mouse, and the sender is Windows, you can install the VMouse driver that is packaged with Remote Boost sender.  We have an MSI installer there, but I can provide you with the VMouseSetup.exe if needed.  

If you are referring to the SpaceMouse, make sure you have the 3DConnexion driver installed on both sender and receiver.  You cannot use the SpaceMouse to interact with the Remote Boost tool bar.

Kelly

[MHeitzmann]

Hello Kelly
first of all thank you for the information.
The mouse cursor is from the 3DConnexion mouse.
We have looked at it again today. When you move the mouse pointer, arrow, over an input field the mouse cursor disappears. But the cursor for the input in the text field is then visible again.
Can you provide us with the VMouseSetup.exe.
Then we test again to see if the problem is fixed.

I can find the hardware ID, but I don't know which one is for my SpaceMouse Pro. I just entered all of them.

Thanks for the information I will write you when we know more.

We still need to buy licenses as they expire at the end of 2022.

[KellyRGS]

Unfortunately I cannot get the VMouseSetup.exe to attach here.  Let me get private message enabled, and I will share a drop box where you can download it.   I don't think this will resolve your issue if the device is the SpaceMouse.  Should resolve a standard mouse if the cursor is disappearing there.  This only works on Windows 8, 10, and 11 senders.

If you need me to look more at your SpaceMouse issue, please fill out the attached elevation, and send to ZCentral@hp.com

email address.  Reference this post in the subject title.

Kelly

[MHeitzmann]

Hi Kelly

we have learned that zCentral remote boost is end of life and will be replaced by HP Anyware.
We are testing HP Anyware and I think there is no point in dealing with the zCentral Remote Boost issue anymore.

Thank you for your patience and support.

Greetings Markus