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‎10-17-2021 06:01 PM

HP Recommended
Product: HP Z8
Operating System: Microsoft Windows 10 (64-bit)

On first boot, I can use RGS receiver on my MBP to successfully use a windows session on my Z8 G4.

 

However, after some time passes with no activity, the session will logout, probably due to screen lock behaviour.

At this point, if I try to start another RGS session to reconnect from the MBP, the screen is initially black, but eventually I see a windows background image of a forest.  The issue here is there is no prompt to be able to start the windows session and login past this point.  The session is essentially stuck, and the only way to login again is with a full reboot.

 

How can I fix this?

1 REPLY 1

‎10-27-2021 07:48 PM

HP Recommended

Can you tell me what version of Remote Boost you have on your sender and receiver?  Does your sender have an automatic logout or default setting to go back to the lock screen when no activity is seen after a period of time?  Or your receiver?  Are you using the default standard authentication, or using SSO or EasyLogin?  What build/version of Windows 10 are you using on your sender and receiver?  I would like to see if I can reproduce.  

I am an HP employee.
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