Cannot uninstall RGS 6.0.4

[N_Tobbackx]

Hello,

Thank you again.

Sorry, but the Microsoft tool did not find anything. The tool lists all applications asking Which one I try to install but no HP RGS found in that list (not on the "h", nor on the "r"). I attach again the message I receive and the log you requested.

Thx,

best regards,

Nico

3-29-2020 11:41:20 Setup::OnFirstUIBefore - 32 bit sender found. GUID: {243A0945-B590-4D94-8BC8-494DDDF0955B}
3-29-2020 11:41:20 Utilities::GetVersionNumberFromRegistry - version number found is 6.0.4
3-29-2020 11:41:20 isEligibleForMajorUpdate - Current version of RGS Sender is older than 6.0.5. Update is not allowed.
3-29-2020 11:47:18 Setup for version 7.7.0.20876
3-29-2020 11:47:18 64 bit system
3-29-2020 11:47:18 SYSINFO OS ver: 1000 || 1000
3-29-2020 11:47:18 WINSYSDIR: C:\WINDOWS\SysWOW64\
3-29-2020 11:47:18 WINSYSDIR64: C:\WINDOWS\system32\
3-29-2020 11:47:18 Clipboard helper is not currently installed
3-29-2020 11:47:19 Utilities::IsRunOnceBlockerSet: The blocker does not exist, a reboot is not required.
3-29-2020 11:47:19 Utilities::IsRebootRequired: registry key not found, reboot flag is not set.
3-29-2020 11:47:19 Performing install
3-29-2020 11:47:19
3-29-2020 11:47:19 [INFO] OnFirstUIBefore:: STARTING INSTALL
3-29-2020 11:47:19
3-29-2020 11:47:19 Setup::OnFirstUIBefore - 32 bit sender found. GUID: {243A0945-B590-4D94-8BC8-494DDDF0955B}
3-29-2020 11:47:19 Utilities::GetVersionNumberFromRegistry - version number found is 6.0.4
3-29-2020 11:47:19 isEligibleForMajorUpdate - Current version of RGS Sender is older than 6.0.5. Update is not allowed.
3-29-2020 11:48:00 Updating from RGS versions earlier than 6.0.5 is not supported. Current installed version is 6.0.4. Please uninstall the current version and install the new version of RGS Sender.
3-29-2020 11:48:00 Exiting

[BeckyN]

Nico,

Please look for the GUID listed on the line below and using regedit, delete the entire key in the registry.

3-29-2020 11:47:19 Setup::OnFirstUIBefore - 32 bit sender found. GUID: {243A0945-B590-4D94-8BC8-494DDDF0955B

[N_Tobbackx]

Spoiler

Thanks again.

I am sorry but that did not work either 😕

Best regards,

Nico