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N_Tobbackx
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Message 1 of 13
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Cannot uninstall RGS 6.0.4

HP Recommended
RGS 7.6
Microsoft Windows 10 (64-bit)

Hello,

trying to install RGS (ZCentral Boost) 7.6 on a Zbook G3. Few years ago I installed to test 6.0.4. Now removed the old version, also checked control panel programs, task manager startup, searched registry on "rgs" and "sender" etcc. don not find a trace of the old 6.0.4 RGS but the 7.6 install keeps saying I need to uninstall 6.04 (see image) but I have no clue how I can uninstall 6.04 further. In the community I did see a reg EA6.. but I do not have this in my reg.

Thank you very much in advance for any help,

Best regards,

Nicolas Tobbackx

 

 

error_RGS.JPG

12 REPLIES 12
GamingOptional
Level 5
231 224 16 39
Message 2 of 13
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Hi Nicolas, 

The files below may have some more info on what the issue is, I'd be curious to see the files.

 

Also fyi, rgs is a "must reboot" situation between uninstall of old and install of new.

 

%TEMP%\rgreceiverInstaller

%TEMP%\rgsenderInstaller

*Just a community member, not an HP employee.
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N_Tobbackx
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Thank you for your reply,

The rgssenderinstaller is not found.

the rgsreceiver says :

3-19-2020 17:20:11 Receiver HPVelocity installed
3-19-2020 17:20:11 Sender HPVelocity NOT installed
3-19-2020 17:20:11 Ipeak universal driver NOT installed
3-19-2020 17:20:11 Starting maintenance
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver, selected
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\Vs2008Runtime, selected
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\32bitXPDrivers, deselected
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\64bitXPDrivers, deselected
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\Vista32drivers, deselected
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\Vista64drivers, deselected
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\32bitWin7Drivers, deselected
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\64bitWin7Drivers, deselected
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\32bitWin8Drivers, deselected
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\64bitWin8Drivers, deselected
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\32bitIpeakTrayApp, deselected
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\64bitIpeakTrayApp, deselected
3-19-2020 17:20:11 Select features for OS major/minor: Invalid path
3-19-2020 17:20:11 Selecting Win8 64-bit drivers
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\64bitWin8Drivers, selected
3-19-2020 17:20:11 RgFeatureSelectItem: DATA: HP Remote Graphics Receiver\64bitIpeakTrayApp, selected
3-19-2020 17:20:11 Selected Driver Directory: C:\Program Files (x86)\Hewlett-Packard\Remote Graphics Receiver\drivers\64-bit
3-19-2020 17:20:14 UNINSTALLING RGS IPEAK DRIVER
3-19-2020 17:20:19 Launch Succeeded: Uninstalling HPVelocity driver: C:\Program Files (x86)\Hewlett-Packard\Remote Graphics Receiver\drivers\HPVelocity\bindview.exe uninstall
3-19-2020 17:20:19 Command returned success (0):
3-19-2020 17:20:19 MaxNumFilters
3-19-2020 17:20:19 MaxNumFilters Getting Result FAILED
3-19-2020 17:20:20 Launch Succeeded: Unregister COM server: C:\Program Files (x86)\Hewlett-Packard\Remote Graphics Receiver\rgreceiver.exe /UnRegServer
3-19-2020 17:20:20 Command returned success (0):
3-19-2020 17:20:20 Removing Firewall Exception for: C:\Program Files (x86)\Hewlett-Packard\Remote Graphics Receiver\rgreceiver.exe
3-19-2020 17:20:20 Launch Succeeded: Remove "HP Remote Graphics" firewall rules: C:\WINDOWS\SysWOW64\netsh.exe advfirewall firewall delete rule name="HP Remote Graphics Receiver" program = "C:\Program Files (x86)\Hewlett-Packard\Remote Graphics Receiver\rgreceiver.exe"
3-19-2020 17:20:20 Command returned success (0):
3-19-2020 17:20:20 Uninstalling the hprpusbf function driver
3-19-2020 17:20:20 Launch Succeeded: : C:\Program Files (x86)\Hewlett-Packard\Remote Graphics Receiver\drivers\64-bit\DPInst.exe /u hprpusbf.inf /d /q
3-19-2020 17:20:20 Command returned success (0):
3-19-2020 17:20:20 Uninstalling the hprpusbh hub filter driver
3-19-2020 17:20:20 Launch Succeeded: : C:\Program Files (x86)\Hewlett-Packard\Remote Graphics Receiver\drivers\64-bit\pusbw.exe remove
3-19-2020 17:20:20 Command returned success (0):
3-19-2020 17:20:20 Uninstalling the hprpusbh function driver requires reboot
3-19-2020 17:20:20 Launch Succeeded: Remove old trash folder: C:\WINDOWS\SysWOW64\cmd.exe /c rmdir /S /Q "C:\Program Files (x86)\Hewlett-Packard\Remote Graphics Receiver\~" 2> NUL
3-19-2020 17:20:20 Command returned code: 2:
3-19-2020 17:20:22 Maintenance completed

 

Installing the receiver 7.6 seems to work ok. So I will install the receiver and then uninstall, reboot and try to re-install the sender. Will let you know.

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N_Tobbackx
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Hi, installed the receiver, rebotted, then uninstalked the receiver (through control panel - programs) rebooted, installed the sender again - same error. says that I need to uninstall 6.0.4.

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GamingOptional
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Message 5 of 13
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Uninstall it and reboot one more time then open regedit and navigate to and delete this key:

HKEY_CLASSES_ROOT\TypeLib\{EA68A36C-66BA-48A0-AA44-D8DC9479F972}

 

Then install it.

*Just a community member, not an HP employee.
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N_Tobbackx
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Thanks again for trying to help,

But I do not have the "EA68.." occurrence in my list.

 

 HP_RGS-hp_rgs_EA6.JPG

 

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GamingOptional
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Okay, install it and note the location of the Installation.

Open a command prompt in Administrator mode.

Change directory to the install location of the RGS Receiver.

Run rgreceiver.exe /RegServer

 

Check for that registry key again and make sure it only has a win32 or a win64 entry.

*Just a community member, not an HP employee.
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BeckyN
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Hello,

In the registry editor, navigate to:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

From here, 

Search for "Remote Graphics Sender"

If you locate a key with reference to a version of the sender that is no longer installed, remove the entire key.

 

I am an HP employee
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N_Tobbackx
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Message 9 of 13
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Hello,

Thank you for your help.

Unfortunately it did not work. I removed the found register key (mentioning version 6.04), then restarted, then re-installed and the same message (image attached on first mail in this thread) appeared during the new install.

I did not try the other suggestion of installing to another folder.

Best regards,

Nico

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Lizzy_G
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Message 10 of 13
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Nico,

 

You can try running the Microsoft Install and Uninstall troubleshooter: https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...

 

Then attempt to install the sender again and attach the most recent %TEMP%\rgsenderInstaller log if it continues to fail.

 

------------------------
I work on behalf of HP.
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