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HP Recommended
HP Remote Graphics v3 LTU for non-HP Systems
Microsoft Windows 10 (64-bit)

After waking the laptop after it sleeps Remote Boost has disconnected (as expected), if I reconnect to my workstation the Remote Boost workstation view doesn't appear but my desktop has frozen and won't let me click anything.  If I perform ctrl-alt-del I can end task remote boost from task manager and then can reconnect fine and carry on working.

 

Install was an upgrade of 20.4 on both laptop and workstation.

 

I was wondering if this was a known issue with an upgrade or if it's a reported issue with 20.4.1?  We are upgrading to Windows 11 so will see if I can get a laptop in a few weeks with that and see if I have the same issue.

1 REPLY 1
HP Recommended

Hi @craigmidlane,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
my testing
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