HP ZCentral Remote Boost and Remote-USB

[MarkoK28]

Hello, I know that the subject of remote USB has been discussed many times, but I can't find a solution.
I have the problem that after installing the receiver, the check mark for Remote USB is not set.

I have reinstalled the receiver what feels like 1000 times, including different versions, older versions, etc. But remote USB is not switched on. What else can I do?

[KellyRGS]

Hello,

Can you tell me what version of Remote Boost you are having issues with?  Also the version of Windows (build/version) you are seeing the issue with.  Remote USB should be working on Windows sender and receiver, and ThinPro receivers but is not available on Mac and Linux.  I have attached my elevation template.  This template gives me everything I need to know.  Please send the template back to me at zcentral@hp.com and I will look into this issue for you.

Kelly

I am an HP employee.

[MarkoK28]

Hello, The following versions are in use: ZCentral Remote Boost 20.3.1.8860, Windows 10 Enterprise 22H2.

But the problem is independent of the version of the Remote Boost. I have the same problem with HPRGS 7.7 and the problem is only on the receiver. After installing the receiver, the check mark for Remote USB is not present and the field cannot be operated.

[KellyRGS]

I will see if I can reproduce what you are seeing.  Can you please reach out to me on zcentral@hp.com

I may need to collect some logs if I cannot reproduce.  I don't capture logs on the forum due to info that

is in the logs. Can you tell me what hardware you are using for your receiver?  We had some user report

issues with Remote USB on ASUS gaming systems, not this exact problem, but it might be helpful.

Kelly

I am an HP employee.