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‎10-05-2022 10:17 AM

HP Recommended
Product: HP ZCentral Remote
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Because of some issue apparently related to HP ZCentral, I can not work in remote with my tablet in Maya.
We already check on the computer, disabling all the mouse circles, good updated, working on mac or pc the same, tasting other tablets and computer in remote and some other investigation that show that this issue seam specially related to th HP ZCentral software.

When I'm right clicking, to move or appear my tools in remote, the little Windows circle appear whereas I disable it totally on the original pc.
(right clic alone or with alt or ctrl, don't work well)
We did all possible, and the circle still keeps popping up, and so I'M NOT ABLE TO WORK ON MAYA WITH MY TABLET IN HP ZCENTRAL.
Could someone really help please?

5 REPLIES 5

‎10-24-2022 03:12 PM

HP Recommended

Hello,

 

What version of Remote Boost are you using on your sender and receiver?  

What tablet make and model are you using?

You have flagged Windows 10 for the OS.  Windows 10 on both sender and receiver?

What build and version of Windows 10?

 

Have you reviewed the latest user guide for Wacom setup for sender and receiver?

I have attached it here just in case.

 

I am an HP employee.

I am an HP employee.
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‎10-31-2022 08:42 AM

HP Recommended


Hi Kelly,
Thank you for your answer!
Here is the details you ask:

 

- The version of Remote Boost
sender : not sure but it suppose to be the last update (from the company I work for)
receiver : (at my home) 22.1.0.8945

 

- Tablet : Huion HS610 (but we also try with a wacom, it was the same)

 

- sender: (at job) Window 10 Pro 21H2
Receiver: (at home) Macos Mojave 10.14.6

1 person found this reply helpful
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‎11-01-2022 01:37 PM

HP Recommended

Thank you for providing me with the answers to my questions.  I am having PM enabled for you.  I will reach out as soon as I see it has been enabled.  

 

Kelly

I am an HP employee.
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‎11-07-2022 10:43 AM

HP Recommended

Thank you Kelly!!
What do you mean exactly by ''having PM enabled for me'' ?
Like a correction of the issue? 😄

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‎11-14-2022 03:16 PM

HP Recommended

PM is for private messaging.  I believe that got enabled.  Will reach out there shortly.

I am an HP employee.

I am an HP employee.
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