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MKSK
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Solved!

RGS 7.3.2 receiver : Can't un-check "Match Reciever Display resolution"

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RGS 7.3.2 receiver
Microsoft Windows 7 (64-bit)

Hello,

 

 

I'm using RGS Receiver 7.3.2.

My PC is Elitebook 840 G3.

I can't un-check "Match Reciever Display resolution" in Setting -> Connection.

By default, it's checked and I can't do anything for it.

 

However I'd like to un-check it. Do you know how I can do it?

 

Regards,

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KellyRGS
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Hello, I am with RGS Support.  I will see if I can replicate your issue, and get back with you hopefully tomorrow.

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MKSK
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Hello,

 

Here is the image for your reference.

It seems gray out.

Nothing happens even if I click the check.

 

2016-08-10_10-16-34.png

 

Regards,

 

 

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HP_CJ7
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Some RGS settings, like "Match Receiver Display Resolution" must be edited before a conection is made. If a setting is grayed out, there is a good chance it is a setting that can only be changed before you make the RGS connection.

 

Also, you should be able to change the resolution of the remote machine while inside an RGS session. If the remote workstation is running Windows you can right click on the desktop and change the resolution, just as you would if you were sitting in front of that workstation.

 

Hope this helps

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BeckyN
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RGS is not always correctly detecting touch devices.  This issue will be fixed in release 7.3.2.  In the meantime, if you force RGS to use a desktop UI, this should fix your problem. 

 

 

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guitar_adam2000
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I'm also having this problem in 7.3.2

Even if this is explicity configured in the "rgreceiverconfig" file, RGS ignores the configuration and enforces Resolution Matching by default.

Forcing the Desktop UI doesn't resolve this either.

Come on guys, fix it up please!

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KellyRGS
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What version is your Operating System?  If Windows 10, please let me know what version.  To find version, Tap on the Windows-key, type winver.exe and hit enter.  This will pop up another window showing information about the version of Windows 10 you are running.  There was some different steps to complete between Threshold and Redstone.

 

 Win 10 Version Info.JPG

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guitar_adam2000
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Mine is  Windows 10 Pro (x64) build 14393.953

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KellyRGS
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Okay, so you have Win 10 RS2.  Do you use touchscreen?  Trying to see if I can replicate your issue.  I sent you a private email asking for system configurations.  That would be helpful information.  Is your receiver a laptop or desktop, does not  matter if it is HP hardware or not. 

 

I work on the behalf of HP.

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guitar_adam2000
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My laptop (receiver) has touchscreen enabled. I have replied to your PM with system details.
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