RGS 8 / 2020 OSX Receiver Error on startup

[StefanKAdmin]

We can not start the RGS receiver on OSX Catalina. Starting the app via the icon does not start the application. Using the terminal we get the following error message:

HP ZCentral Remote Boost Receiver: /Users/rockstars/Documents/Jenkins/workspace/20.0-Release-Build/lib/ice/3.7.2/include/IceUtil/Handle.h:41: ::IceUtil::NullHandleException

We had the same problem with version 7.7.

Anybody else with the same problem and a possible solution?

thanks,

Stefan

[Lizzy_G]

Hi Stefan,

To better understand the situation, I need to collect more information from your systems.

For that reason, I sent you a private message asking for logs and instructions on how you can upload the files, if you'd like.

Also, we've noticed that some users have been having issues with receiver startup due to the presence of non-ASCII characters on their user's account names, which caused RGS to fail to read some paths.

Could that be something that is affecting your receiver?

e.g. /Users/<user>/Library/Logs/HP/rgreceiver/ 

[JFP2]

I am having the same problem with the HP RGS Receiver failing to start on macOS 10.14.6 with the following error:

HP Remote Graphics Receiver: /Users/rockstars/Documents/Jenkins/workspace/7.7-Release-Build/lib/ice/3.7.2/include/IceUtil/Handle.h:41: ::IceUtil::NullHandleException

I get this error both with version 7.7.0.20876 and 20.0.0.23427. The last version which starts correctly is 7.6.1.19438

In ~/Library/logs/hp/rgreceiver the last messages I see before the application quits (before opening any window) are:

03-30-20 14:29:38 3213(177313216) ERROR - Receiver::IceFacade::createLiveAdapter - src/plugin/IceLiveSocket/Network.cpp:34: ::Ice::SocketException
03-30-20 14:29:38 3213(177313216) ERROR - Receiver::IceFacade::createLiveAdapter - /Users/rockstars/Documents/Jenkins/workspace/7.7-Release-Build/lib/ice/3.7.2/include/IceUtil/Handle.h:41: ::IceUtil::NullHandleException
03-30-20 14:29:38 3213(177313216) FATAL - ReceiverApplication::run

[JFP2]

A workaround that seems to resolve the issue for me and allows RGS Receiver 7.7.0 and 2020.0.0 to start:

sudo sysctl -w kern.ipc.maxsockbuf=8000000

If you create the file "liveSocketLog.txt" in the current directory from where you run RGS Receiver, for instance:

touch liveSocketLog.txt

/Applications/HP\ RGS\ Receiver.app/Contents/MacOS/HP\ RGS\ Receiver

you will find the following logs that pointed to the app being unable to increase socket buffer size. Presumably the macOS systems on which the current versions of RGS are being tested have this non-default value permanently set.

(0) LOG: 2020-03-30 23:47:22.661 I [global]: set global LiveUDP CC Mode : 1
(0) LOG: 2020-03-30 23:47:22.661 I [global]: set global liveQ tlr : 4
(0) LOG: 2020-03-30 23:47:22.661 I [global]: set global LiveUDP MTU : 1000
(0) LOG: 2020-03-30 23:47:23.436 E [global]: COULD NOT SET BUFFER SIZE. Error:55
(0) LOG: 2020-03-30 23:47:23.436 E [global]: Error creating fdInfo for new socket!

[StefanKAdmin]

JFP2: I tried the workaround-steps, had the same error "COULD NOT SET BUFFER SIZE. Error:55, Error creating fdInfo for new socket!" and I can confirm that the workaround worked. Thanks for the info! 

LizzyG, The username had no special characters. I replied via DM for the logs and infos you requested. 

[tommydmpham]

Thank you so much! This worked for me on 10.13.6! Much appreciated!

[cjhrey]

Hola Cual fue tu solucion?

gracias

[Lizzy_G]

Cjhrey,

Look at the last reply from JFP2 above.

They found a workaround by increasing the socket buffer size: 

sudo sysctl -w kern.ipc.maxsockbuf=8000000

You can follow JFP2's instructions to create a log file and see if you get the same error messages.