Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-12-2018 11:48 AM

HP Recommended
Product: RGS v7.4
Operating System: Microsoft Windows 10 (64-bit)

The Microsoft Surface pro has a high resolution desktop (2376x1824) so scaling is set to 200% in display settings. However the RGS receiver doesn't scale properly and everything is very small.

 

How do we set scaling to work properly on high DPI desktop?

5 REPLIES 5

‎10-23-2018 09:02 AM

HP Recommended

What version of RGS are you using on your receiver? 

I work on the behalf of HP.

I am an HP employee.
Was this reply helpful? Yes No

‎10-23-2018 01:57 PM

HP Recommended

Version 7.5. Youcan see from screenshot below that the RGS client app isn't scaling and text is very small. Likewise when a remote connection is made the remote desktop is very small and difficult to see.

 

 

rgs-scaling-issue.PNG

Was this reply helpful? Yes No

‎10-26-2018 09:12 AM

HP Recommended

Thanks for the info.  I did look at a Surface.  Unfortunately currently we are not DPI aware yet, but working on it.  There is not a way to make the receiver GUI or launcher any larger.  I tried changing the scaling around to see if it made any difference but nothing.  However, if I changed the resolution,  the  receiver GUI and launcher was larger.  However, this could cause different applications to become fuzzy in doing so. 

I am an HP employee.
Was this reply helpful? Yes No

‎10-30-2018 05:44 AM

HP Recommended

If you change dpi settings make sure you log out and back in again otherwise RGS isn't aware you've changed it like a lot of apps in windows 10.

We're running a number of users with Win 10 and 27" 4k screens and I have a 43" 4k screen, we've not had this problems with 7.3.3 or 7.5 64bit as long as you change the dpi and log out to refresh.

Was this reply helpful? Yes No

‎10-30-2018 07:43 AM

HP Recommended

Thanks Craig!  I forgot to mention that I did log out and back in when I changed my resolution.

Kelly

I am an HP employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.