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Fogarty
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RGS Receiver (Client) Scaling issues on high DPI windows monitor

HP Recommended
RGS v7.4
Microsoft Windows 10 (64-bit)

The Microsoft Surface pro has a high resolution desktop (2376x1824) so scaling is set to 200% in display settings. However the RGS receiver doesn't scale properly and everything is very small.

 

How do we set scaling to work properly on high DPI desktop?

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KellyRGS
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What version of RGS are you using on your receiver? 

I work on the behalf of HP.

I am an HP employee.
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Fogarty
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Version 7.5. Youcan see from screenshot below that the RGS client app isn't scaling and text is very small. Likewise when a remote connection is made the remote desktop is very small and difficult to see.

 

 

rgs-scaling-issue.PNG

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KellyRGS
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Thanks for the info.  I did look at a Surface.  Unfortunately currently we are not DPI aware yet, but working on it.  There is not a way to make the receiver GUI or launcher any larger.  I tried changing the scaling around to see if it made any difference but nothing.  However, if I changed the resolution,  the  receiver GUI and launcher was larger.  However, this could cause different applications to become fuzzy in doing so. 

I am an HP employee.
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craigmidlane
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If you change dpi settings make sure you log out and back in again otherwise RGS isn't aware you've changed it like a lot of apps in windows 10.

We're running a number of users with Win 10 and 27" 4k screens and I have a 43" 4k screen, we've not had this problems with 7.3.3 or 7.5 64bit as long as you change the dpi and log out to refresh.

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KellyRGS
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Thanks Craig!  I forgot to mention that I did log out and back in when I changed my resolution.

Kelly

I am an HP employee.
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