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Hengy
Level 1
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Message 1 of 2
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RGS double key press

HP Recommended
RGS 7.7
Microsoft Windows 10 (64-bit)

We're running 7.7 of RGS on Linux. The receiver is windows 10. I often get double key presses. For example if I do a copy and paste, often the paste will happen twice.  I don’t think it’s my keyboard, I use a Stream Deck and have the same problem.  

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BeckyN
Level 4
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HP Recommended

Hi Hengy, 

This information may be helpful:

Description: When connected to a Linux Sender with Remote Boost, a user may experience repeated keystrokes. This can occur when network conditions are poor, causing the signal for a key release from the Receiver to arrive late at the Sender. With the increase in time between the key press signal and the key release signal, the OS will interpret this as the user is holding the key down.

Scope:

                Systems: HP ZCentral Remote Boost

                Operating Systems: All Linux Operating Systems

Resolution:

On the Linux Sender, disable key repeats or lengthen the time before a key repeat occurs by using xset.

To disable key repeat, use the following:

                xset -r

To lengthen the time before a key repeat, use the following where <delay> is the number of milliseconds to delay for:

                xset r rate <delay>

Note: By default the delay is usually around 500-600ms. You may have to keep increasing the delay until the repeated keystrokes stop.

 

Also, xset needs to be run each time the XServer is restarted.

 

Please let us know if this is helpful and works around the issue.

I am an HP employee
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