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HP Recommended

RGS quits at "Authorizing..."

RGS 7.7
Microsoft Windows 10 (64-bit)

Hello!

 

I bought an RGS licence and activate it on 01.22.2020. I`m new.

 

I have my workstation at my office a Dell Precision 7920 - rack version and back home i have an HP ProBook G1 450. I`ve installed the RGS Reciver (on the laptop) and Sender (workstastion) if i`m in LAN it works. But when over the internet at the connection screen after authentication I enter the user and password it try's to log in and at "Authorizing" point it just stops and disconnects sayin`: 

Adnotare 2020-01-29 135520.jpg

 

Looking into the debug log:

 

 

01-29-20 14:16:11 8940(11976) INFO  - #####################################################
01-29-20 14:16:11 8940(11976) INFO  - #
01-29-20 14:16:11 8940(11976) INFO  - # HP Remote Graphics Receiver Version: 7.7.0.20876    Build Date: Sep  6 2019
01-29-20 14:16:11 8940(11976) INFO  - #
01-29-20 14:16:11 8940(11976) INFO  - #####################################################
01-29-20 14:16:11 8940(11976) INFO  - Model            : HP ProBook 450 G1
01-29-20 14:16:11 8940(11976) INFO  - Serial number    : 2CE349274J
01-29-20 14:16:11 8940(11976) INFO  - BIOS UUID        : 2FAB55FF-6107-11E3-9673-CE39E75C1B10
01-29-20 14:16:11 8940(11976) INFO  - Number of Cores  : 8
01-29-20 14:16:11 8940(11976) INFO  - Is HP System     : 1
01-29-20 14:16:11 8940(11976) INFO  - Is VDI           : 0
01-29-20 14:16:11 8940(11976) INFO  - Is Touch Enabled : 0
01-29-20 14:16:11 8940(11976) INFO  - Graphic Adapters : [ AMD Radeon HD 8600/8700M, Intel(R) HD Graphics 4600, Microsoft Basic Render Driver ]
01-29-20 14:16:11 8940(11976) INFO  - OSVersionString  : Windows 10 (18362)
01-29-20 14:16:11 8940(11976) INFO  - Hostname         : DESKTOP-1R25I6B
01-29-20 14:16:11 8940(11976) DEBUG - UIDirector::initUI
01-29-20 14:16:13 8940(11976) DEBUG - UIDirector::initSessions - Number of sessions: 1
01-29-20 14:16:13 8940(11976) ERROR - D3D11Renderer::isSupported - D3D11Renderer::isSupportedHybrid graphics is not supported in this renderer [1]
01-29-20 14:16:13 8940(11976) DEBUG - RendererFactory[DirectD3D11Renderer] is supported = false
01-29-20 14:16:13 8940(11976) DEBUG - RendererFactory[D3D11Renderer] is supported = false
01-29-20 14:16:13 8940(11976) DEBUG - RendererFactory[DirectOpenGLRenderer] is supported = false
01-29-20 14:16:13 8940(11976) DEBUG - RendererFactory[OpenGLRenderer] is supported = false
01-29-20 14:16:13 8940(11976) DEBUG - RendererFactory[DirectBitmapRenderer] is supported = true
01-29-20 14:16:13 8940(11976) DEBUG - RendererFactory[BitmapRenderer] is supported = true
01-29-20 14:16:13 8940(11976) DEBUG - RendererFactory::getRenderer - Creating Renderer: DirectBitmapRenderer
01-29-20 14:16:13 8940(11976) DEBUG - ThreadedDecoder::ThreadedDecoder, using 8 threads
01-29-20 14:16:13 8940(11976) DEBUG - CursorStreamAdapter::ctor
01-29-20 14:16:13 8940(11976) DEBUG - VirtualMouseTutorial::ctor
01-29-20 14:16:13 8940(11976) DEBUG - InputSystemFactory::createInputSystemFacade - sessionId: 0
01-29-20 14:16:13 8940(11976) DEBUG - InputSystemFactory::createInputSystemFacade
01-29-20 14:16:13 8940(11976) DEBUG - InputSystemFactory::createInputRouterOperator
01-29-20 14:16:13 8940(11976) DEBUG - InputSystemFactory::createControllers
01-29-20 14:16:13 8940(11976) DEBUG - GestureToActionMappingFacade - ctor 
01-29-20 14:16:13 8940(11976) DEBUG - GestureToActionStorage - ctor 
01-29-20 14:16:13 8940(11976) DEBUG - GestureToActionMappingFacade::logMappings - found 0 gestures, 0 actions and 0 mappings.
01-29-20 14:16:13 8940(11976) DEBUG - InputSystemFactory::createStickyKeyFilter
01-29-20 14:16:13 8940(11976) DEBUG - InputSystemFactory::initInputRouterOperator
01-29-20 14:16:13 8940(11976) DEBUG - MouseControllerStack::ctor
01-29-20 14:16:13 8940(11976) DEBUG - InputSystemFactory::initInputSystemFacade
01-29-20 14:16:13 8940(11976) DEBUG - InputSystemFactory::initSetupMode
01-29-20 14:16:13 8940(11976) DEBUG - UIDirector::activateSession - ConnectionWarningColor set: 0x80b40000
01-29-20 14:16:13 8940(11976) DEBUG - ReceiverSystem::createManagers
01-29-20 14:16:13 8940(11976) DEBUG - HPVelocityFeature::ctor - registration not needed or bypassed.
01-29-20 14:16:13 8940(11976) DEBUG - ReceiverSystem::startManagers
01-29-20 14:16:13 8940(11976) DEBUG - SystemFeatureManager::start
01-29-20 14:16:13 8940(11976) DEBUG - RegistrationManager::start
01-29-20 14:16:13 8940(1664) DEBUG - Win32PluginProcessManager::getFilesInDirectory(): searching directory plugins\ice for plugins
01-29-20 14:16:13 8940(1664) DEBUG - PluginControllerCore::startPlugins: plugin response timeout configured as 10000 milliseconds
01-29-20 14:16:13 8940(1664) DEBUG - Win32PluginProcessManager::getFilesInDirectory(): searching directory plugins\com for plugins
01-29-20 14:16:13 8940(1664) DEBUG - PluginControllerCore::startPlugins: plugin response timeout configured as 10000 milliseconds
01-29-20 14:16:13 8940(11976) DEBUG - UIDirector::destroySplashScreen
01-29-20 14:16:13 8940(11976) DEBUG - ImageCodecQualityHandler::updateDomain - try to set image quality to 46
01-29-20 14:16:14 8940(11976) DEBUG - UIDirector::destroySplashScreen
01-29-20 14:18:09 8940(5992) ERROR - WinToWinReceiverSecurityContext::authenticateWindowsCredentials Receiver could not be authenticated.
01-29-20 14:18:09 8940(5992) ERROR - ReceiverSecurityContext::closeContext - Unable to close context
01-29-20 14:18:51 8940(6956) ERROR - ConnectThread::run(): sender must have quit during authentication (SSO), waiting for new sender to start
01-29-20 14:19:09 8940(6956) ERROR - ConnectThread::run(): New sender not started!
01-29-20 14:19:14 8940(6956) ERROR - Receiver::ProxyContainer::closeConnections - c:\projects\icelivesocket_3.7\icelivesocket-master\src\ice\cpp\src\ice\connectioni.cpp:2171: ::Ice::ConnectTimeoutException

 

 

Anyone can help out? I`m not an IT person.

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HP Recommended

RGS quits at "Authorizing..."

It's possible that your firewall is blocking the connection.  If you turn off Velocity (Go to Receiver Settings and uncheck "Enable HP Velocity" does the issue go away?

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