Unable to access ILO Remote Console to manage servers remotely

[vel007]

Hi,

This is to bring to your kind notice that the servers supplied recently have already been installed.
Kindly note that thin client hp t630 with thin pro os is able to connect to the hp dl360 gen 9 through RDP without any issues.
We are also able to connect the server through iLO4 port(Mangement port) and without any issues, however, we are not able to initiate the remote console (Remote graphics screen.
You may please note that advance license has already been activated.
As there is a requirement of close to 100 servers with similar features the customer is keen to use this feature, we humbly request you to help us resolve this issue and oblige.
Note: No internet connectivity is available for remote access

[vel007]

Please note, we have already tried .net, once we click .net a message is displayed which says

"Firefox already running. but is not responding to open a new window, you must first close the existing Firefox process, or restart your system."snapshot2snapshot1

This itself is the issue.The only browser supported on the HP T630 TC is Firefox.

[KellyRGS]

Are you having issues with connecting with HP Remote Graphic Software from your T630 to your server?  Not sure if this is an RGS question on the forum or not.  Would like to help you get to either the right forum or respond with info regarding RGS.  Thanks!

I work on the behalf of HP.

[vel007]

Yes..We are also able to connect the server through iLO4 port(Mangement port) and without any issues, however, we are not able to initiate the remote console (Remote graphics screen)

[KellyRGS]

Thanks for the clarification of what you are asking.  On your T630, what operating system do you have installed, ThinPro or Windows 10 IoT?  What version of ThinPro? 

I work on the behalf of HP.

[KellyRGS]

Update:  Having a conversation with HPE and this may not be an RGS issue.  Trying to get some assistance from them on things to look at on your server.  Not sure they have a forum that you can post in for help.

I work on the behalf of HP.

[KellyRGS]

https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/bd-p/itrc-264#.XFHne0nn8pQ

https://support.hpe.com/hpesc/public/home/signin?TYPE=33554433&REALMOID=06-00032362-6ad0-17d0-9e77-7...

Okay, HPE has provided me with a couple of links to get support in getting your server configured.  They have a general support site which is the first link and the second link is their ProLiant Servers forum.  Let know if you need any further help but it appears to be an issue with the server rather than RGS at this point.

I work on the behalf of HP.