Upgrade of RGS 7.6 to 8.1.2 failing

[craigmidlane]

Trying to upgrade from RGS 7.6 on our Dell workstations to Z Central remote boost 8.1.2 but silent upgrade with /usb or /clipboard faills as per message log below.   

- If I remove both /usb /clipboard from the install command RGS 8.1.2 upgrade works

- The command works if RGS 7.6 isn't already installed with both in the command line, so I know the commmand line settings are correct

ReceiverSetup64.exe /clone_wait /S /z"/autoinstall /agreetolicense /usb=localremote /clipboard /noreboot"
-  clone_wait doesn't seem to do anything as per the post on here the other day

- Can't see any information in the documentation about upgrading from earlier versions, only the command line to install RGS (I may be looking in the wrong place...).

- We could run the upgrades without those options, not sure if it picks up the settings from the previous install or if it goes to the default options of the rgs installed which includes both...

[craigmidlane]

ReceiverSetup64.exe /clone_wait /S /z"/autoinstall /agreetolicense /usb=localremote /clipboard /noreboot"

error log:

 5-7-2021 16:03:15 Utilities::SetUsbConfig: USB_CONFIG value set to 1. 5-7-2021 16:03:15 Checking default directory for existing executable... Will check again after user specifies new target directory. 5-7-2021 16:03:15 RgReceiver.exe appears to already be installed, this is an update installation. Old version: 7.6.0.18584 5-7-2021 16:03:15 Key SYSTEM\CurrentControlSet\Services\hprpusbh\Parameters : CaptureOnConnect could not be found. Current USB configuration could not be determined, might not be installed. 5-7-2021 16:03:15 Current USB preference: USB_LOCAL 5-7-2021 16:03:15 Clipboard helper is currently installed 5-7-2021 16:03:15 5-7-2021 16:03:15 RG LOG INFO START ---------------------- 5-7-2021 16:03:15 Setup for version 20.1.2.8161 5-7-2021 16:03:15 64 bit system 5-7-2021 16:03:15 SYSINFO OS ver: 1000 || 1000 5-7-2021 16:03:15 WINSYSDIR: C:\WINDOWS\SysWOW64\ 5-7-2021 16:03:15 WINSYSDIR64: C:\WINDOWS\system32\ 5-7-2021 16:03:15 Utilities::RgGetOldDriverFileVersion: Got old USB H driver version: 6.0.0.2550 with code 0 5-7-2021 16:03:15 Old USB H driver version is 6.0.0.2550 5-7-2021 16:03:15 Utilities::RgGetOldDriverFileVersion: Got old USB F driver version: 1.0.0.0 with code 0 5-7-2021 16:03:15 Old USB F driver version is 1.0.0.0 5-7-2021 16:03:15 Utilities::IsRunOnceBlockerSet: The blocker does not exist, a reboot is not required. 5-7-2021 16:03:15 RunOnce key does not exist. 5-7-2021 16:03:15 Key SYSTEM\CurrentControlSet\Services\hprpusbh\Parameters : CaptureOnConnect could not be found. Current USB configuration could not be determined, might not be installed. 5-7-2021 16:03:15 Current USB registry return val:-1, Usb Preference: 1 5-7-2021 16:03:15 The current USB preference is USB_LOCAL 5-7-2021 16:03:15 RG LOG INFO END ------------------------ 5-7-2021 16:03:15 5-7-2021 16:03:15 Command line option: /autoinstall 5-7-2021 16:03:15 Command line option: /agreetolicense 5-7-2021 16:03:15 Command line option: /clipboard 5-7-2021 16:03:15 Cannot specify the clipboard option during a silent update. 5-7-2021 16:03:15 Exiting

Your help is most appreciated!

[KellyRGS]

Hi Craig,

I got your PM, and have reached out to 1LS to have your case escalated.  

Kelly