Will HP RGS 7.7.1 work on Windows Server 2019?

[Jason_Miles1]

We are planning to upgrade the server OS from 2012R2 to 2019.

v7.7.1 will be used for the sender/receiver.

I'm trying to find resources to say that this release is applicable to 2019.

Is anyone able to confirm that 2019 works with 7.7.1?

Unfortunately it's not possible at the moment to upgrade to Z Central Remote Boost.

[KellyRGS]

Remote Boost or RGS has never been supported on Server OS, but we do have customers that use Server operating systems..  The last release of RGS 7 is 7.7.2.  You can try installing RGS 7 and see if it works, and will do our best to help you out.

Kelly

[Jason_Miles1]

Thanks Kelly.

We are using  bare metal Dell R640s as the sender so we have to use a server OS unfortunately.

The server we're using has 2 GPUs - Nividia Tesla P4 GPU and onboard Matrox GPU. We have also updated the Nvidia GPU driver as the OS has been updated to 2019.

No EDID file has been loaded onto the OS as we assumed that RGS would generate one on the fly if we set this attribute in the rgsenderconfig:

Rgsender.Compatibility.Displays.ForceEdidOnHeadless=1

We've been having issues with matching the display layout on 2019.

I can attach any log files/configuration info if you need it.

[KellyRGS]

My first recommendation would be to disable the Matrox graphics, that is most likely the issue.  Remote Boost defaults to NVIDIA for resolution and layout matching.  I am not too sure our headless property will work on Tesla cards.  I know it does not work on GeForce cards.  You have to use EDID emulators.  Normally the headless property only works on Windows senders with NVIDIA Quadro graphic cards.  However, if you have the ability to load EDID files from displays that meet the resolutions you need to match, you could try that through the NVIDIA control panel.  I have attached instructions on how to do that for Windows.  If you do try loading EDID files, I would turn off the headless property, leave the # off and turn the one back to a zero. Save the change and restart the sender service to have the change take effect.

If you need more assistance, please feel free to open a case with HP support.  This would allow you to work with someone in your time zone.   You can do that online under Business support, create a case.  Or you can call into the the HP support, and ask for Workstations, reference that you want to raise a case for Remote Boost or Remote Graphic Software (RGS).    

If you want to send me a log to look at, let me get private messaging enabled.  I do not have users put logs on the forum.

[Jason_Miles1]

Hi Kelly,

When I run 'Nvidia-smi.exe -q' from the 2019 workstation, it says the gpu is Quadro so I would assume that's fine since the resolution matching is good for 2012 with the same GPU.

I thought I might be able to export the EDID file from a working 2012 machine considering they have the same GPU.

Thanks

Jason

[KellyRGS]

As long as you have a way to export the EDID file, you can load it on other systems.  However, I have seen the Matrox card cause issues with resolution and layout matching, so we have always had users disable it.

Kelly