ZCentral Receiver not working on MacOS Sequoia

[sbissonnette0]

Hello! 

With the recent release of MacOS Sequoia, ZCentral Receiver crashes at startup. 
Would it be possible to have a new version fixing this issue? 

Thank you!

[TomC19]

Too many nested CFRunLoopRuns

Process: HP RGS Receiver [38674]
Path: /Applications/HP RGS Receiver.app/Contents/MacOS/HP RGS Receiver
Identifier: com.hp.rgs.HP-RGS-Receiver
Version: 22.1.1.8973 (22.1.1.8973 )
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 502

Date/Time: 2024-09-17 13:11:42.2023 +0100
OS Version: macOS 15.0 (24A335)
Report Version: 12


Time Awake Since Boot: 51000 seconds
Time Since Wake: 161 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x0000000196c972b4

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [38674]

Application Specific Information:
Too many nested CFRunLoopRuns


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 CoreFoundation 0x196c972b4 CFRunLoopRunSpecific.cold.1 + 16
1 CoreFoundation 0x196b283e8 CFRunLoopRunSpecific + 752
2 AppKit 0x19a8d9098 -[NSMoveHelper _doAnimation] + 548
3 AppKit 0x19ae7cc58 -[NSResizeMoveHelper animateResizeToFrame:] + 300
4 AppKit 0x19a837f74 -[NSWindow setFrame:display:animate:] + 564
5 AppKit 0x19b11e168 -[NSWindow _zoomToScreen:isMoveToiPad:] + 284
6 libqcocoa.dylib 0x1057a5970 0x105788000 + 121200
7 QtGui 0x10227d874 QWindow::setWindowStates(QFlags<Qt::WindowState>) + 76
8 QtWidgets 0x101cfc75c QWidget::setWindowState(QFlags<Qt::WindowState>) + 324
9 QtWidgets 0x101cfca30 QWidget::showNormal() + 40
10 HP RGS Receiver 0x1007e7530 HPMainWindow::changeEvent(QEvent*) + 52
11 QtWidgets 0x101d07690 QWidget::event(QEvent*) + 128
12 QtWidgets 0x101e00074 QMainWindow::event(QEvent*) + 248
13 QtWidgets 0x101cd2468 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 292
14 QtWidgets 0x101cd37f0 QApplication::notify(QObject*, QEvent*) + 548
15 HP RGS Receiver 0x1005be614 Receiver::Application::notify(QObject*, QEvent*) + 40
16 QtCore 0x101525224 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 208
17 QtWidgets 0x101d26b28 0x101cc0000 + 420648
18 QtWidgets 0x101d24070 0x101cc0000 + 409712
19 QtWidgets 0x101cd2468 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 292
20 QtWidgets 0x101cd37f0 QApplication::notify(QObject*, QEvent*) + 548
21 HP RGS Receiver 0x1005be614 Receiver::Application::notify(QObject*, QEvent*) + 40
22 QtCore 0x101525224 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 208
23 QtGui 0x10226fed4 QGuiApplicationPrivate::processWindowSystemEvent(QWindowSystemInterfacePrivate::WindowSystemEvent*) + 384
24 QtGui 0x1022580f0 void QWindowSystemInterface::handleWindowStateChanged<QWindowSystemInterface::SynchronousDelivery>(QWindow*, QFlags<Qt::WindowState>, int) + 188
25 libqcocoa.dylib 0x1057a64a4 0x105788000 + 124068
26 QtCore 0x10152f764 QMetaMethod::invoke(QObject*, Qt::ConnectionType, QGenericReturnArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument) const + 1024
27 libqcocoa.dylib 0x1057abfd0 0x105788000 + 147408
28 CoreFoundation 0x196b1ef6c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 128
29 CoreFoundation 0x196bb0274 ___CFXRegistrationPost_block_invoke + 88
30 CoreFoundation 0x196bb01bc _CFXRegistrationPost + 436
31 CoreFoundation 0x196aed634 _CFXNotificationPost + 732
32 Foundation 0x197c95924 -[NSNotificationCenter postNotificationName:object:userInfo:] + 88
33 AppKit 0x19a6aecf8 -[NSWindow _setFrameCommon:display:fromServer:] + 2204
34 AppKit 0x19ad5ba00 -[NSMoveHelper _fireDisplayLink:] + 188
35 AppKit 0x19a7dae04 -[NSScreenDisplayLink _fire] + 160
36 AppKit 0x19b215714 ___NSRunLoopTimerCreateWithHandler_block_invoke + 56
37 CoreFoundation 0x196b44184 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 32
38 CoreFoundation 0x196b43e28 __CFRunLoopDoTimer + 1012
39 CoreFoundation 0x196b43938 __CFRunLoopDoTimers + 356
40 CoreFoundation 0x196b290f0 __CFRunLoopRun + 1856
41 CoreFoundation 0x196b28334 CFRunLoopRunSpecific + 572
42 AppKit 0x19a8d9098 -[NSMoveHelper _doAnimation] + 548
43 AppKit 0x19ae7cc58 -[NSResizeMoveHelper animateResizeToFrame:] + 300
44 AppKit 0x19a837f74 -[NSWindow setFrame:display:animate:] + 564
45 AppKit 0x19b11e168 -[NSWindow _zoomToScreen:isMoveToiPad:] + 284
46 libqcocoa.dylib 0x1057a5970 0x105788000 + 121200
47 QtGui 0x10227d874 QWindow::setWindowStates(QFlags<Qt::WindowState>) + 76
48 QtWidgets 0x101cfc75c QWidget::setWindowState(QFlags<Qt::WindowState>) + 324
49 QtWidgets 0x101cfca30 QWidget::showNormal() + 40
50 HP RGS Receiver 0x1007e7530 HPMainWindow::changeEvent(QEvent*) + 52
51 QtWidgets 0x101d07690 QWidget::event(QEvent*) + 128
52 QtWidgets 0x101e00074 QMainWindow::event(QEvent*) + 248
53 QtWidgets 0x101cd2468 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 292
54 QtWidgets 0x101cd37f0 QApplication::notify(QObject*, QEvent*) + 548
55 HP RGS Receiver 0x1005be614 Receiver::Application::notify(QObject*, QEvent*) + 40
56 QtCore 0x101525224 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 208
57 QtWidgets 0x101d26b28 0x101cc0000 + 420648
58 QtWidgets 0x101d24070 0x101cc0000 + 409712
59 QtWidgets 0x101cd2468 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 292
60 QtWidgets 0x101cd37f0 QApplication::notify(QObject*, QEvent*) + 548
61 HP RGS Receiver 0x1005be614 Receiver::Application::notify(QObject*, QEvent*) + 40
62 QtCore 0x101525224 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 208
63 QtGui 0x10226fed4 QGuiApplicationPrivate::processWindowSystemEvent(QWindowSystemInterfacePrivate::WindowSystemEvent*) + 384
64 QtGui 0x1022580f0 void QWindowSystemInterface::handleWindowStateChanged<QWindowSystemInterface::SynchronousDelivery>(QWindow*, QFlags<Qt::WindowState>, int) + 188
65 libqcocoa.dylib 0x1057a64a4 0x105788000 + 124068
66 QtCore 0x10152f764 QMetaMethod::invoke(QObject*, Qt::ConnectionType, QGenericReturnArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument) const + 1024
67 libqcocoa.dylib 0x1057abfd0 0x105788000 + 147408
68 CoreFoundation 0x196b1ef6c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 128
69 CoreFoundation 0x196bb0274 ___CFXRegistrationPost_block_invoke + 88
70 CoreFoundation 0x196bb01bc _CFXRegistrationPost + 436
71 CoreFoundation 0x196aed634 _CFXNotificationPost + 732
72 Foundation 0x197c95924 -[NSNotificationCenter postNotificationName:object:userInfo:] + 88
73 AppKit 0x19a6aecf8 -[NSWindow _setFrameCommon:display:fromServer:] + 2204
74 AppKit 0x19ad5ba00 -[NSMoveHelper _fireDisplayLink:] + 188
75 AppKit 0x19a7dae04 -[NSScreenDisplayLink _fire] + 160
76 AppKit 0x19b215714 ___NSRunLoopTimerCreateWithHandler_block_invoke + 56
77 CoreFoundation 0x196b44184 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 32

 ... and another 550 frames with a repeating stack.

[TomC19]

I downgraded to 20.1.0.26348 , which seems to run just fine 🎉

[Ryan_Cooke9]

Can you possibly point me in the direction of this version?  Im having the same issue and dont see it on HP's site.  Thanks!

[TomC19]

Hey Ryan, sorry I'm not sure where you can download it from - we happened to have it lying around in our archive...

[verstaerker]

i can confirm that. 

[peteforde]

Version 

20.2.1.8637. it works with MAC sequoia.

Maybe HP can make this available ASAP

[KellyRGS]

Hello,

We are aware of the issue with the Mac Receiver crashing on Sequoia.  Officially this version is not supported yet.  Anyone having issues, please send me an email to zcentral@hp.com so I can add you to my case.  Yes, older versions of Remote Boost are working on Sequoia, add your request to the email.

Kelly

I am an HP employee.

[KellyRGS]

See my response to the original thread.  

Kelly

I am an HP employee.

[KellyRGS]

Please send me an email at zcentral@hp.com

Kelly

I am an HP employee.