• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-07-2021 08:15 AM

HP Recommended
Product: NoteBook
Operating System: Microsoft Windows 10 (64-bit)

Hi there, I have downloaded the latest version of HP Central Remote Boost Receiver (2020.1.2) onto my PC laptop running Windows 10 and when I click on the app, the blue circle appears as if the app is about to open but then nothing, it doesn't open.

 

I have updated Windows 10 to the very latest as well as updating my graphics card driver (NVIDIA GeForce GTX 1050i). I also tried turning my firewall off to see if that would help.

 

Other troubleshooting things I've tried are uninstalling and then reinstalling a few times as well as trying an older version of the software.

 

None of this has helped unfortunately, can anyone help with this problem?

 

Thanks

Michael

10 people had the same question
2 REPLIES 2

‎04-07-2021 08:59 AM

HP Recommended

I would like to collect logs from you.  Will reach out in private message as soon as it is enabled on this forum for you.  Will make the request now.

I am an HP employee.
Was this reply helpful? Yes No

‎04-07-2021 01:02 PM - edited ‎04-07-2021 01:02 PM

HP Recommended

Thanks Kelly, I've responded to your private message

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.