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‎04-07-2021 08:15 AM

HP Recommended
Product: NoteBook
Operating System: Microsoft Windows 10 (64-bit)

Hi there, I have downloaded the latest version of HP Central Remote Boost Receiver (2020.1.2) onto my PC laptop running Windows 10 and when I click on the app, the blue circle appears as if the app is about to open but then nothing, it doesn't open.

 

I have updated Windows 10 to the very latest as well as updating my graphics card driver (NVIDIA GeForce GTX 1050i). I also tried turning my firewall off to see if that would help.

 

Other troubleshooting things I've tried are uninstalling and then reinstalling a few times as well as trying an older version of the software.

 

None of this has helped unfortunately, can anyone help with this problem?

 

Thanks

Michael

7 people had the same question
2 REPLIES 2

‎04-07-2021 08:59 AM

HP Recommended

I would like to collect logs from you.  Will reach out in private message as soon as it is enabled on this forum for you.  Will make the request now.

I am an HP employee.
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‎04-07-2021 01:02 PM - edited ‎04-07-2021 01:02 PM

HP Recommended

Thanks Kelly, I've responded to your private message

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