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hauns
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hp rgs receiver is not a good mac citizen

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HP Remote Graphics Software (RGS)
macOS 10.12 Sierra

the rgs receiver software on the mac is not a good mac citizen, i am afraid to report.

 

whenever the system calls a restart (eg, automatic security updates overnight), hp rgs receiver refuses to quit and halts the whole process. i don't really see a good reason why rgs could just not play along and respond to the quit message properly. hp rgs holds no state, has not data, so it might as well quit.

 

maybe this can be fixed in future update?

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KellyRGS
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Let me look into this.  Will reply back to forum shortly.

I work on the behalf of HP.

I am an HP employee.
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KellyRGS
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What is your RGS receiver version you are using on your MAC?

I work on the behalf of HP.

I am an HP employee.
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hauns
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7.4.0.13800

build date oct 5 2017

 

this is btw another issue: the text in the about window of your mac app should be select & copyable. 

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hauns
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any more comments on this issue? will this be fixed in an upcoming release? thx

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hauns
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v7.5 has the same issue

 

can this be moved along? there is no good reason why rgs would not quit immediately. after all, the remote session is still active, so no info gets lost.

 

can this behavior be changed? macos system call for restart should not trigger a complaint in rgs. or make it optional (more work) to quit immediately.

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KellyRGS
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Already responded to your first issue but will also look into this one as well.  Will also check to see if this is a known issue.

I work on the behalf of HP.

I am an HP employee.
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KellyRGS
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Update on this issue.  I have filed a defect to see if we can fix this behavior. 

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I am an HP employee.
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