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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2011 12:02 PM

HP Recommended

http://h30434.www3.hp.com/t5/Notebook-Operating-systems-and/Media-touch-keys-don-t-work-Pavilion-DV7...

 

Hi,  

 

On my second and final HP laptop in less than a month, a G62 previously sent back for erratic sound playback. So went for the Pavilion DV7-2110sa, which the touch sensitive media keys, volume, track selection etc do not work, neither does the on screen display for the volume when the remote control is used. It’s running Vista home premium (yes I know vista is pants but not the cause, I was going to put 7 on it sooner rather than later), with all the updates, plus optionals as ness, plus the HP updates that come up & various "softpacks" under for mediasmart, but to no avail. Straight outta the box the mediasmart keys worked fine, but never consistently since, now not at all.

Yes it’s a refurbished laptop ( with 12 month HP warranty) - but that’s no excuse! I’ve googled and searched these forums till I’m  sick to death of it & STILL cannot find a “cure”, only page after page of other poor owner’s with the same problem(s) & hit n miss cures or workarounds.

 

So unless someone can give a definitive answer, not sympathy as to a solution that makes the buttons forever work, it’ll be collected Weds as arranged with Dixons UK & I’ll NEVER ever buy another HP product again. 2 out of 2 faulty units is disgraceful. (Along with Dixons shoddy experts sending them out as such - “refurbished by experts”, I wonder what they are expert in, it aint laptops!! 

 

Am honestly loathed to send it back, as when it works its fantastic, looks & performs really well – I want to love it, but I’m not tolerating a repair on a laptop less than 12days new when it seems an inherent fault & they are now out of stock so an exchange isn’t possible, even if I was tempted.  (which I would have been).

 

Have factory & system restored countless times, am pretty streetwise in pc’s and laptops to a point, though no professional, but cannot sort this one.

 

Anyone found a FIRM SOLUTION to this problem that works? Or am I best just following my instinct and sending it back as arranged & going to Toshiba or anyone else but HP?

 

In desperation & not optimistically

 

Dan

1 REPLY 1

‎04-25-2011 03:00 PM

HP Recommended

04/25/11 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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