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How do I get the Secret Message about deleting the memory on a Photosmart 7520?

Photosmart 7520
Microsoft Windows 10 (64-bit)

I am disposing of a Photosmart 7520 and want to delete the memory before I do so.  Although others have asked the same question, the answer is always that HP will send a private message to the questioner about how to do the memory-clear.  How do I get a copy of that secret message?

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