06-13-2011 12:37 PM
After a short power putage my printer has stopped printing wirelessly. The HP diagnostic tool indicates the wrong port & cannot fix the problem. How do I designate the correct port?
06-13-2011 04:39 PM
Print a self-test from the front of the printer - does it have a valid IP address (not 0.0.0.0 or 169.254.x.x)?
You could delete the printer from Control Panel > Printers, then:
1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing.
2. Click >> Start >> Control panel >> Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's host name (found on the printer's network configuration report the generated above). Click Next.
If you get a message about Additional Port Information Required, then the printer was not found using the host name. You can go back and retry or using the printer's IP address instead of the host name.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Make a choice and click Next.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
03-09-2014 04:51 PM
I have tried everything in the solution you have provided and I still cannot get my printer to print anything (including the test page mentioned in your post. Any further suggestions on what I could do? I'm running on Win7 with a wireless HP Deskjet 2540 series.
Any help would be much appreciated.
03-10-2015 10:01 AM
I have spent hours and hours trying to get my printer to work again. FINALLY today I read this message. Seems so easy once you know what to do! I can now print. THANK YOU! Today was to be my last attempt as I had given up and bought a new printer last night. I can return it so thanks again!
04-25-2015 05:34 PM
My printer is a Canon-how did I get to HP?
You signed up for the wrong forum. Please contact the good folks at Canon for all support.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired!
Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
02-24-2017 12:59 PM
Kudos to the HP employee that posted that answer. That is the first time I have found that spelled out in a manner that really worked and it was very easy to follow. I rarely find any help on the HP web site and I have looked plenty of times. I can't beleive they do such a poor job with their support. Many time I found myself in a loop and never solved my problem.