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cnic Honor Student
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Message 1 of 12
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How do you designate the correct port for wireless printing?

After a short power putage my printer has stopped printing wirelessly. The HP diagnostic tool indicates the wrong port & cannot fix the problem. How do I designate the correct port?

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Message 2 of 12
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How do you designate the correct port for wireless printing?

Print a self-test from the front of the printer - does it have a valid IP address (not 0.0.0.0 or 169.254.x.x)?

 

You could delete the printer from Control Panel > Printers, then:

 

1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing.
2. Click >> Start >> Control panel >> Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's host name (found on the printer's network configuration report the generated above). Click Next.
If you get a message about Additional Port Information Required, then the printer was not found using the host name. You can go back and retry or using the printer's IP address instead of the host name.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Make a choice and click Next.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.

I am employed by HP

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bjcahill Student
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Message 3 of 12
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How do you designate the correct port for wireless printing?

Hi there, 

 

I have tried everything in the solution you have provided and I still cannot get my printer to print anything (including the test page mentioned in your post. Any further suggestions on what I could do? I'm running on Win7 with a wireless HP Deskjet 2540 series. 

 

Any help would be much appreciated. 

 

 

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Message 4 of 12
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How do you designate the correct port for wireless printing?

What router?

I am employed by HP

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JMAC2 Student
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How do you designate the correct port for wireless printing?

I have spent hours and hours trying to get my printer to work again.  FINALLY today I read this message.  Seems so easy once you know what to do!:)  I can now print.  THANK YOU!  Today was to be my last attempt as I had given up and bought a new printer last night.  I can return it so thanks again!

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Proctor37 Honor Student
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Message 6 of 12
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How do you designate the correct port for wireless printing?

 My printer is a Canon-how did I get to HO?

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Proctor37 Honor Student
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How do you designate the correct port for wireless printing?

 My printer is a Canon-how did I get to HP?

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Provost
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Message 8 of 12
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How do you designate the correct port for wireless printing?


@Proctor37 wrote:

 My printer is a Canon-how did I get to HP?


You signed up for the wrong forum.  Please contact the good folks at Canon for all support. 

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Buddy48j Honor Student
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Message 9 of 12
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How do you designate the correct port for wireless printing?

Kudos to the HP employee that posted that answer.  That is the first time I have found that spelled out in a manner that really worked and it was very easy to follow.  I rarely find any help on the HP web site and I have looked plenty of times.  I can't beleive they do such a poor job with their support.  Many time I found myself in a loop and never solved my problem.

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malsiemom Student
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Message 10 of 12
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How do you designate the correct port for wireless printing?

Where do I find "Device Type" in your Step 6?

 

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