How to connect 2.4 GHz printer to 5 GHz wireless network?

[Baileyk18]

I just purchased an HP DeskJet 2655 and tried to connect it to my wireless network, but an error saying, "

Your device is not compatible with 5 GHz networks. Select another network, and then try again," popped up. I only have one wireless network so I need a solution for how to make my printer compatible. 

-My internet is a Cablevision Arris connected to an Optimum D-Link (I literally have no idea what that means, those are just the labels on the two wifi technology pieces)

-I'm using a MacBook Air (operating version 10.13.5)

-The printer is plugged into a power outlet and ready to connect

PLEASE help me and PLEASE explain this in layman's terms as I know very little about technology, specifically how wifi/internet connection/Bluetooth works.

Thank you!

[Dragon-Fur]

@Baileyk18

The information (documentation) on this printer is frustratingly vague about the Wireless capability beyond verifying that the printer does support "Wi-Fi".

Usually this means that the printer only supports 2.4GHz Wireless.

5GHz is relatively new - many phones, new computers, and other devices (even some new printers) now support this speed.  Less expensive printers may not support the 5GHz bandwidth regardless of their age.

What to do?

You need to log into that router,

Find out whether it supports both 5GHz and 2.4GHz,

If the router supports both,

• Adjust the router settings to broadcast on both 5GHz AND the 2.4GHz bandwidth.
• Give the 2.4GHz bandwidth a different SSID name. 

For example, if your 5GHz network is named MyFancy5GHzNetwork, name the 2.4 network SSID as MyFancy24GHzNetwork.  

Both networks can be assigned the same Passphrase (Wireless password) used to connect to the network.

If you don't understand what that means,

and / or

You cannot log into your router,

then

Contact your Internet Service Provider (ISP), tell them you need to have both 5GHz AND 2.4GHz bandwidth broadcast, and ask for help.

OR

Ask a tech-savvy friend to come over, log into the router, check and adjust the setup.

IF the router does not support 2.4GHz in addition to the 5GHz, the printer is not going to connect wirelessly.

References

 Wireless Printer Setup (Mac)

Printer Not Found During Network Driver Setup (Mac)

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP DeskJet 2655 All-in-One Printer

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