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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-29-2016 11:33 AM - last edited on ‎04-13-2023 02:23 PM by Level 5

HP Recommended

Hi @GloriB

 

Welcome to the HP Support Forums. I understand that you are getting an error message from the color cartridge that came with your printer. I would like to help. 

 

Try going through the troubleshooting steps found in this document. HP Inkjet printers - Ink cartridge errors

 

Let me know if those steps worked for you. 

Aardvark1
I work on behalf of HP

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2 REPLIES 2

‎12-30-2016 07:37 AM

HP Recommended

I HAVE TRIED EVERYTHING AND ITS STILL COMING UP INCOMPATIBLE CARTRIDGES. CANT UNDERSTAND AS IT WORKED WHEN THE CARTRIDGES WERE SENT TO US

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‎12-30-2016 12:40 PM

HP Recommended

@anitabale62

 

Thank you for visiting the HP Support Forums and Welcome. I have read about your HP OFFICE JET 4650 printer and getting INCOMPATIBLE CARTRIDGES error message.

 

Superb job on trying the above-mentioned troubleshooting steps to isolate the issue.

  • Make sure you are using HP 63 black and HP 63 tri-color cartridges.
  • Clean the copper contact in the cartridge.

If it does not work please contact HP phone support.

 

Cheers.

Sandytechy20
I am an HP Employee

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