Photo Tray blocked on Envy 5660 printer

[TOMMYJ1]

My printer which is used as a stand alone printer only shows a message that says the photo tray is blocked. I can see no obstruction.  The tray seems to slide easily back and forth.  I have never used it to print anything.

[Raj1788]

@TOMMYJ1

Welcome to the HP Support Community

The error message Photo Tray Problem displays on the printer control panel.

Let's follow the below step.

Step 1: Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

   If the error only happens with the output tray installed, the output tray might need to be replaced.

Step 1: Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

   If the error only happens with the output tray installed, the output tray might need to be replaced.

Keep me posted, how it goes!

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Have a great day!

Cheers:)

[Smithdx1]

does not work. Photo tray still says it’s blocked and there is nothing blocking it that I can see

[Sparky512]

I followed all of the steps outlined here and the problem persists. What’s the next step?

[Herb43]

This did not work for me. Is this possibly a bad sensor? 

[BobG9]

I had this error on the photo tray show yesterday on my 5660 and I followed your direction but the printer still defaults back to the photo tray blocked. 

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Anxious to resolve this since this is my only printer.