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JAW11
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Flag Post

Printer does not recognize computer

‎04-06-2020 05:03 PM

HP Recommended
Product: HP 7310 All In One Officejet
Operating System: Microsoft Windows 10 (64-bit)

Computer shows connection (USB) to printer and all printer software and drivers are current.  Help menu on printer shows "No Help Available install and run HP software on a connected computer".

Printer produces satisfactory printing from Windows programs such as Word and Excel.  Printing from internet downloads goes crazy with incomplete pages and runaway duplication.

Please  help.

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