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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-08-2019 05:52 AM

HP Recommended

This is the second time this has happened to me with a DeskJet 4675! This is obviously a software/firmware issue, it also happens when scanning using the web interface by typing the printer's IP so it's entirely housed in the PRINTER and not the computer. My Printer is fully up to date - in fact, the first time it happened was immediately after a software update one year ago - https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Latest-firmware-causes-ADF-to-only-ever-sc...

The last time it happened, it "magically" fixed itself FOR ALL OF MY COMPUTERS after I installed the HP software on JUST ONE computer. Previously (and now) I normally use the HP Smart app from the Microsoft Store.

 

I am a software engineer so I know what I'm talking about - the software installation is obviously raising some kind of flag in the printer and THERE'S A BUG IN THE PRINTER'S FIRMWARE when this flag is not set.

Right now I still have the HP software installed but it's doing the exact same thing - only scanning the first page.

 

The reason I'm writing this post is this: DO NOT OFFER ME "SOLUTIONS"! CREATE A FIRMWARE UPDATE ASAP TO FIX THIS ISSUE FOR EVERYONE. THIS IS A HP SOFTWARE BUG AND NEEDS TO BE FIXED BY HP, NOT BY USERS.

 

This bug was in YOUR software for well over a year, affecting MANY of your users and causing needless frustration. I'm sure that thousands of customers experiencing this issue have already decided never to buy HP printers again after this. FIX IT!

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