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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: hp photosmart 5520 unable to connect to wireless router
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02-26-2014 11:36 PM
The printer worked fine-I went on vacation and now it won't work. I ran the wireless network test and it said"hp printer is unable to connect to your wireless router". The wireless router is connected and running fine. My wireless hp computer (windows 7) works just fine.
The report satd "network name ssid found" said FAILED
But "current configuration" showed the SSID
can anyone offer a fix?
Help
colleenmercy
Solved! Go to Solution.
Accepted Solutions
02-27-2014 08:45 AM
Hi colleenmercy,
On the network menu, select Restore Network Defaults. This will clear the current network settings and allow you to reconnect the printer to the network. You can use the wireless setup wizard or reinstall the HP software to reconnect.
Please mark the post that solves your problem as "Accepted Solution"
02-27-2014 08:45 AM
Hi colleenmercy,
On the network menu, select Restore Network Defaults. This will clear the current network settings and allow you to reconnect the printer to the network. You can use the wireless setup wizard or reinstall the HP software to reconnect.
Please mark the post that solves your problem as "Accepted Solution"
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