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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-12-2017 07:09 PM

HP Recommended
Product: HP J4680 all in one
Operating System: Mac OS X 10.11 El Capitan

Have had this printer several years but it doesn't get heavy use. Recently on a page of text the tops of letters on various lines are missing--perhaps every 5th line or so. Have tried cleaning printheads etc. Test page comes out perfectly, not so my printed page. Is it time I got a new printer? Am using Times New Roman font. Tried using Arial and it was better, but still imperfect spots here and there. My cartridge is fairly new, plenty of ink in it. Thanks!

1 REPLY 1

‎02-13-2017 01:43 PM

HP Recommended

Hey there! @ValM27, Welcome to HP forums.

 

I understand that you have printing issues with your printer.

 

Don't worry I'll try to help you out.

 

Kudos to you for trying out the steps before reaching out to us.

 

Have you tried performing a copy from your printer? And does the issue persist?

 

Please download and install 5.0 printer driver directly from apple website and check if the issue persists.

 

Download 5.0 OSX drivers using this link.

 

Also, refer this article to troubleshoot Horizontal Streaks or Lines in the Printed Image.

 

 

Take care,            

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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