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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-16-2011 06:06 PM

HP Recommended

http://h30434.www3.hp.com/t5/Hardware-Upgrades-and/Problems-with-HP-Replacement-computer/td-p/103358...

 

So it's been 7 months since I bought my first HP Laptop and I have gone through a tsunami of problems since then. The computer came with a faulty hard drive and fan, which I sent in for repairs. They replaced both, but then the motherboard fried and they took the entire thing back and gave me a replacement computer. The replacement computer arrived with a broken CD drive, so I sent that back and the new one they sent me has blue-screen crashing errors, sound controls that won't work, and a strange whining noise coming from it.

 

I contacted HP again, and they want to replace the computer one more time... but they offered me a computer that's inferior to the intial one I purchased, let alone the replacement. After a few e-mails arguing and proving to her why it was inferior (replacement computer would have integrated graphics while the original had dedicated), she continued to argue and offer me a different computer with an inferior processor and hard drive despite her claiming originally that they would certainly not give me a downgrade.

 

I asked for a refund if she would not give me an equivalent computer, but she said I would be "pro-rated" for having the computer for 7 months... Which doesn't make any sense because I have been in contact with them and sending the computers and parts back and forth since then, so I haven't had it since.

 

After I declined her offer to replace it with an inferior product, and she said to not e-mail her back and to instead go through tech support again but she would make sure a replacement wasn't available to me. I asked to speak with the manager, but she hasn't responded to that yet. Tech support was unable to fix the problems remotely (They had me perform a system recovery and reformat it to factory settings... nothing was resolved).

 

I'm very frustrated. As a Graphic Designer and Copywriter, I rely on my computer to get work done. I've already lost so much productivity and I feel like I have been utterly shafted on all sides.

 

Is there anything else I can do at this point to get a functional computer or refund?

1 REPLY 1

‎11-17-2011 09:24 AM

HP Recommended

11/17/11 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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