Error message: Printer validation failed.

[PatW75]

I have been away from home for about 6 months and since I came back, when I choose Print and the HP eprint and Jet Advantage to print I get the error message:  Printer Validation Failed.  I am using an HP Laptop and Windows 10 and I can print if I just choose the HP ENVY 7640 e-All-in-One Printer.  All is connected through Wi-Fi.

I can't find any info regarding this in my documentation.  When I called the 855 number I was transferred to a specialist and the call was dropped.  I was given an 800 number and only get a busy signal on that.  Can anyone help?

[sandytechy20]

@PatW75

Welcome to HP Forums, I see that you are getting Printer validation failed error.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install full feature driver for the printer

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.