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Honor Student
Posts: 3
Member Since: ‎03-19-2017
Message 1 of 6 (354 Views)

HP DESKJET Ink Advantage 3635 Not Communicating

Product Name: Deskjet InkAdvantage 3635
Operating System: Microsoft Windows 7 (64-bit)

Hi All,

I have a Deskjet InkAdvantage 3635 AIO Printer, which used to work perfectly last month. I had not used it for a week and now when I try to print wirelessly it says "Unable to Find the Device" I have followed HP Scan Doctor steps to reconfigure the wireless settings, reinstalled software, Modem reset, Printer reset, still no go. The Printer is on thee same network as thee computer.

Wireless network test has passed and says connected. Still unable to print.

Please Help

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HP Support Agent
Posts: 3,787
Member Since: ‎08-10-2016
Message 2 of 6 (332 Views)

Re: HP DESKJET Ink Advantage 3635 Not Communicating

Hi @AshaSKaranth,

 

 

Welcome to the HP community.  A very good day to you. Smiley Happy I understand that you require assistance with the wireless Hp printer not communicating with the computer. It will be a delight to assist you. Smiley Happy

Awesome description and very smart diagnosis of the issue before posting. Kudos to you on that score. Smiley Happy  .  You are an important HP customer and it is a privilege to share this platform with you. Smiley Happy

First off I would require more information regarding this.

  • Did this happen after a windows or software update? Do you remember?

Please try all the prescribed steps from this link: http://support.hp.com/us-en/product/HP-DeskJet-Ink-Advantage-3630-All-in-One-Printer-series/7172313/...

 Fix this problem automatically

Manual steps to solve the problem

Use the following steps until the printer comes online and you can print again.

Step 1: Set the default printer and unpause printing

Step 2: Reset the printer and check the connection status

Step 3: Make sure the correct port is selected

Step 4: Create a manual connection (network connections only)

Step 5: Add a second printer device to Windows (network connections only)

Step 6: Reinstall the printer using HP Printer Assistant

Step 7: Other things to try

 

This should do the trick for you. Please add a TCP/IP port if it still does not work from this link: http://psg.i.lithium.com/t5/image/serverpage/image-id/145408i41E51E2563A52474/image-size/original?v=...

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you. Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

Take care now and have a splendid week ahead. Smiley Happy

 

DavidSMP
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎03-19-2017
Message 3 of 6 (311 Views)

Re: HP DESKJET Ink Advantage 3635 Not Communicating

Hi @DavidSMP,

 

 

I am following the instructions provided. However, I am unable to access the EWS. Says the site cannot be reached. There is no firewall, network is fine. 

I am able to access my router page, and the printer is listed with the correct ip address.

Please let me know what to do next?

 

Regards,

Asha

Highlighted
HP Support Agent
Posts: 3,787
Member Since: ‎08-10-2016
Message 4 of 6 (292 Views)

Re: HP DESKJET Ink Advantage 3635 Not Communicating

Hi @AshaSKaranth,

 

I reviewed the post comprehensively.

Is the printer's wireless light lit or flashing?

Please try network defaults on the printer. I will include the user guide for the same. please refer page number 74 to restore network defaults. Link: http://h10032.www1.hp.com/ctg/Manual/c04649694

Thanks for the quick reply. Please try a different internet browser like Firefox or Google Chrome and check again.

 

Later, try the steps from this link: http://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/printer-won-t-print/m-p... which has a video to assign manual IP address and to disable IP V6 on the printer.

 

Then run print and scan doctor from the same printer offline link if nothing works.

Finally please contact Hp phone support to get the issue corrected. Please keep me posted.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you. Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

Take care now and have a splendid week ahead. Smiley Happy

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

 

DavidSMP
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎03-19-2017
Message 5 of 6 (276 Views)

Re: HP DESKJET Ink Advantage 3635 Not Communicating

Hi @DavidSMP,

 

I Contacted HP Call center, they resolved the issue after 2 hours of troubleshooting. So I do not know which solution was implemented to resolve the issue. But thank you for replying. You have a great week.

 

Regards,

Asha

HP Support Agent
Posts: 3,787
Member Since: ‎08-10-2016
Message 6 of 6 (258 Views)

Re: HP DESKJET Ink Advantage 3635 Not Communicating

Hi @AshaSKaranth,

 

 

I reviewed the super quick post. Thanks for the response. You've done some outstanding and fabulous troubleshooting to correct the situation. Smiley Happy hats off to you for that. Smiley Happy Brilliant effort.Smiley Happy

 

You've been simply fabulous to work with, considering your technical expertise and exhaustive technical skills. Smiley Happy  It has been an absolute privilege to share this platform with you. Smiley Happy Trust me, I've done all I can to assist you, by keeping your best interest in mind.  

 

I honestly hope the unit works great and stays healthy for a long time to come. Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

 

 

You take care, stay healthy, keep smiling big and do have a blessed year ahead. Smiley Happy

DavidSMP
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation