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‎02-01-2017 07:18 AM

HP Recommended

Good afternoon

HP photosmart premium printer ,while there is paper does not load the  paper sheet , display warning  is  :  

paper finish , load paper in basic tray.

1 REPLY 1

‎02-01-2017 06:58 PM

HP Recommended

@fasilis,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that your HP Photosmart Premium e-All-in-One Printer - C310 does not pick up paper from the paper tray while printing.

 

This issue could occur because of the following reasons:

  • The paper-width guide is pressed against the paper stack too tightly.

  • The paper tray is not completely inserted into the product.

  • The paper settings in the print driver do not match the paper loaded in the paper tray.

  • The rubber paper-feed rollers are dusty.

And here's the step by step guide for you in the link: Printer Does Not Pick Up or Feed Paper

 

Let me know how that works.
 

I hope you have a good day ahead.
 

​​​​​​​

Rainbow23 - HP Support.
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