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‎04-23-2019 01:54 PM

HP Recommended
Product: HP Deskjet 3630
Operating System: Microsoft Windows 10 (64-bit)

I purchased 3 $5 instant ink ecodes and when I try to add them to my prepaid balance I get an error "Server Error.  Please try again later".  I also changed my billing method to PayPal but it has yet to bill PayPal . I need to use my printer as soon as possible and would like to get this rectified asap.

 

Thanks 

1 person had the same question
1 REPLY 1

‎04-23-2019 03:59 PM

HP Recommended

Hi @Jennibean83

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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