Instant Ink

[GD121]

Hi.

I had to update my instant ink billing information, which I have done and my account has been reinstated. However, I still can't print anything and the error message still remains on my printer screen. 

Can anyone help to sort this out please? 

Thank you

[A4Apollo]

Hey there! @GD121, Thanks for stopping by the HP Support Community!

Have you changed the billing address or billing details?

On the instant ink, account page check if the account is in a suspended state.

If a Cancellation in Progress message displays in the My Account section, click Keep Enrollment and then follow the on-screen prompts to stop the cancellation.

If the account is not in a suspended state. Remove and reinstall the ink cartridges on the printer. Remove the billing details from the account page and update the details again.

Refer this article to know more information about updating the billing details. Click Here

Also, refer this article to know more information about stopping an instant ink cancellation. Click Here

If the issue still persists after trying out the steps. Please share out few details through a private message, so I can check the account details and help you with the issue.

Instant ink account number

Instant ink Email Address

Let me know if this helps!

Hope this answers your query!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[GD121]

thank you for your reply however i have tried all this and it still hasnt worked. 

i want to keep my account, it is not in a cancelled or suspended state however the little envelope with the ink blob is still showing on my printer and this seems to be preventing me from printing. i cant get it off. I've tried hard resetting, removing the ink, hard shut down and nothing has worked and i cant find any solutions online. 

[A4Apollo]

@GD121,

Please share us the complete error you see on the printer to assist you better.

Also, share out few details through a private message, so I can check the account details and help you with the issue.

Instant ink account number-

Instant ink Email Address-

Hope to hear from you soon!

Take Care! 🙂