09-12-2018 10:53 AM
À few days ago I bought a new printer and activated the instant ink option. After installing the printer I was only able to print just a page or five with color, then the display told me the color cartridge was empty and on printing the next page it was obvious it was indeed empty. Since I needed to print asap 8 went to the store to buy a color cartridge and replaced the empty one. Now the device is telling me it's not an instant ink cartridge and I got an email with the same explanation. The black cartridge however is still the one delivered with the device. By placing an original, regular cartridge, will I not be receiving any instant color cartridge? I mean, I had to place a regular one because the one that came with the device was empty way too fast if you ask me.
Solved! Go to Solution.
09-12-2018 11:24 AM - edited 09-12-2018 11:26 AM
You can use (install) all Instant Ink cartridges or all retail cartridges.
No Mix-and-Match allowed.
Contact Instant Ink Support for help with your ink shipment
Click the Flag to change a document /website to your region.
- See #7-#8 if you need replacement Instant Ink cartridges
- Includes: How to contact Support in your region
Note: Support is available during normal business hours for your location.
Option: Agent Response
Choose to wait for an HP Agent to find and respond to your request here on the forum.
If there is a response from HP:
- An HP agent will always post back on the forum before contacting you privately.
- Agents are identified by the "HP" icon next to the Profile ID avatar.
- HP Moderators are identified by the "Mod" icon next to the Profile ID avatar
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.