09-12-2018 10:53 AM
À few days ago I bought a new printer and activated the instant ink option. After installing the printer I was only able to print just a page or five with color, then the display told me the color cartridge was empty and on printing the next page it was obvious it was indeed empty. Since I needed to print asap 8 went to the store to buy a color cartridge and replaced the empty one. Now the device is telling me it's not an instant ink cartridge and I got an email with the same explanation. The black cartridge however is still the one delivered with the device. By placing an original, regular cartridge, will I not be receiving any instant color cartridge? I mean, I had to place a regular one because the one that came with the device was empty way too fast if you ask me.
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09-12-2018 11:24 AM - edited 09-12-2018 11:26 AM
You can use (install) all Instant Ink cartridges or all retail cartridges.
No Mix-and-Match allowed.
Contact Instant Ink Support for help with your ink shipment
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- See #7-#8 if you need replacement Instant Ink cartridges
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