Printer

[Destiny6]

I have a HP Deskjet 2542 and I was just trying to printer something and got a paper jam. I cleared the jam but my when I print just a blank sheet of paper comes out. What’s wrong?

[Riddle_Decipher]

@Destiny6 Welcome to HP Community!

I suggest you print a diagnostics page and use the copier as a stand alone device to check if that works,

Make sure the carriage moves freely across the width of the printer.

1. Turn on the printer, if it is not already on.

2. Open the ink cartridge access door.

   

3. Wait until the carriage is idle and silent before you continue.

4. With the printer turned on, disconnect the power cord from the rear of the printer.

      WARNING: 

   You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

5. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

      CAUTION: 

   If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

6. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.

   • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

   • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

7. Remove any loose paper or obstructions found.

8. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side.

9. Open the ink cartridge access door.

   

10. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Try to print. If the error persists, continue to the next step.

Clean the rollers

Cleaning the printer's paper feed rollers with an automated utility can help clear paper jams.

1. Remove paper from the input tray.

2. Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button seven times, and then release the Power button.

   The printer makes noise for approximately one minute. Wait until the printer stops making noises before you proceed.

3. Load paper into the input tray.

Try to print. If the error persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 5 ONWARD

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.