cancel
Showing results for 
Search instead for 
Did you mean: 
SeniorChief244 Student
Student
1 0 0 0
Message 1 of 2
119
Flag Post
HP Recommended

Problem with printer

HP Officejet Pro 8600 Premium
My printer read: "Depleted cartridges must be replaced to resume printing" , It indicated M and Y cartridges. I replaced both cartridges with brand new HP cartridges. My printer NOW reads: "There is a problem with the printer or ink system" Anyone out there experiencing same problem ?
1 REPLY 1
HP Support Agent
HP Support Agent
21,419 21,032 1,379 2,180
Message 2 of 2
94
Flag Post
HP Recommended

Problem with printer

@SeniorChief244,

 

Thank you for posting your query on HP Community,

 

Are you using genuine HP Ink cartridges or refilled ink cartridges. 

Have you tried to update the printer firmware?

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

To clean the ink cartridges, refer to the steps from this document.

 

Also, try updating the printer's firmware. Refer to this document for steps. 

 

You may also refer to this support document for - HP Printers - Resolving 'Ink System Failure', 'System Supply Problem' Errors

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Jeet_Singh
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation