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Mangeshrt Honor Student
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can't access Printer properties when connected in wireless but can select in usb connection

hp deskjet 3835 all in one printer
Microsoft Windows 10 (64-bit)

function address 0x691e5549 caused a protection fault. (exception code 0xe06d7363)

the application property sheet page(s) may not function properly.

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HP Support Agent
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can't access Printer properties when connected in wireless but can select in usb connection

@Mangeshrt

 

Welcome to HP Support Community
 

I suggest you uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted how it goes

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Mangeshrt Honor Student
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can't access Printer properties when connected in wireless but can select in usb connection

Hi..I had tried the above steps but was unable to resolve. engineer from hp resolved the issue.

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HP Support Agent
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can't access Printer properties when connected in wireless but can select in usb connection

@Mangeshrt

 

I'm glad you got this issue sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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wes3278 Student
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can't access Printer properties when connected in wireless but can select in usb connection

This solution somewhat helped me. Spent 6 hours deleting everything and reinstalling "from HP full feature software".

 

Gave up when it was 1 am in the morning and contacted HP toll free tech support the next day. They remotely accessed my computer and did the exact same things you mentioned which I explained that I had spent 6 hours doing yesterday. But still they did everything again for 2 hours to no avail. I had to go back to work as I rushed home to get this done during my lunch break.

 

This evening, I did everything mentioned except this time I let windows install the driver by itself and everything is working fine.

 

Running windows 10 64bit (windows settings, devices, printers and scanners, add device)

 

Hope this will help someone else save time in solving same problem. (so that my wasted 8 hours will not go in vain).

 

 

 

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