ePrint not working

[wernerjb]

ePrint was working until 2 days ago for the past 18 month but since yesterday I cannot print to any remote printers in 2 locations.

I can sign in on the web (hpconnect) and see the installed printers but when trying to sign in with the local software (HPerint + Jet Advandage) it does not allow it.

It seems that this issue has been going on in the past a few times but even after searching for a solution I could not find anything.

This is the message I get when connecting to ePrint: Unable to communicate with the HP ePrint service. Ensure you have a valid internet connection then try again.

[TEJ1602]

@wernerjb

Try removing the HP ePrint + JetAdvantage printer driver software. Below are the steps on how to do it:

• Go to the Search tab, type Control panel
• Select Programs and Features
• Select the HP ePrint + JetAdvantage printer driver software,  right click and select Uninstall.

Now go to Control Panel > Devices and Printer  > Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entries there as well.

Restart the PC and then try to download and install the ePrint Software from here.

If you want full-featured software for your printer, you can find it here.

Let me know if this helps.

Cheers 🙂

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[wernerjb]

This did not help to resolve this issue - still cannot print to ePrint. I had an error message upon uninstalling it - but was finally able to resolve them after restarting a few times and starting the installation before all drivers were loaded. After re-installing the ePrint App it gave me basically the same error message as before - see below.

Below the error message after the installation.