how much paper can i safely put in my printer and can i manually tamp it to ensure its centralised?

[Tony_morgan-67]

Hi, sorry if ive got the wrong board, but i was unsure WHAT to put it under. My poor dear old printer. it only seems to allow me to put about half an inch depth of paper in at a time-which is infuriating if theres lots to be done. Is it just the way it was born? when i put my hand into the slot there seems to be a plastic 'ledge' of some sort. is this the issue? can it be moved or is it thats just how it is? Also, ive had problems with letters/memos/documents being printed with the side cut off-as it doesnt print centrally. Tried HP printer and scan doctor- which printed a perfect test page, but then my printer regressed back to its previous habits. Hence the question ref manually tamping the paper to centralise it. it seems most printers ive met before have this option. Hey, i know its only paper, but both issues have bugged me for a while. Can anyone help/advise please-i would be grateful. Thanks Tony

[Betty0610 · Accepted solution]

@Tony_morgan-67

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!